Orange (the UK mobile phone company) have done it again. They seem to find it easy to annoy me. Today my initial 3 months of a 12 month contract expire. After this initial lock in I am meant to be able to change my service plan and Orange do offer a "value promise" which means they will match any other operators plan. So I range them up. They initially said it would be fine but then they realised my 3 months expires yesterday and so they said it would take another month until the change could be made. They couldn't enter it into their computer system today because it was generating my bill. And they couldn't quite match the competitors tariff because although their computer system can only handle one off peak time for the whole network. This is crap. Companies constantly annoy and aggravate their customers by having inflexible computer system. Totally unacceptable.
My link for today is a very good article on understanding the human brain
Sunday, October 19, 2003
Thursday, October 09, 2003
Oh Dear.
It seems I may be one of the millions of people that start a weblog and then never add to it. Well better fix that
Today I am annoyed by the e-mail service that my mobile phone company provide. I have forgotten my password. Will I phone that 50p/min support line for something so simple? No of course not. To make matters worse there is no automatic service for sending you a password over SMS (but there is for registration). They just want you to call an expensive number. There is no e-mail address for customer services, and to make it all worse there web site is very shoddy.
It lead me to think that would it be possible for a third party to have a better designed version of the same . e.g. there is nothing to stop someone else having a better designed site that contains links to the correct pages or better quality information. OK you cannot use their images, violate their trademarks or try to impersomate another company
what about ....
a site of links that helps you navigate a bad site.
a better web forms for the times when the web page author has coded a tiny box.
a site with sensible font sizes for sites coded with tiny fonts
an index for a site that does not have one
It would obviously be better for a company to improve their site but I have complained about sites before and little happens
It seems I may be one of the millions of people that start a weblog and then never add to it. Well better fix that
Today I am annoyed by the e-mail service that my mobile phone company provide. I have forgotten my password. Will I phone that 50p/min support line for something so simple? No of course not. To make matters worse there is no automatic service for sending you a password over SMS (but there is for registration). They just want you to call an expensive number. There is no e-mail address for customer services, and to make it all worse there web site is very shoddy.
It lead me to think that would it be possible for a third party to have a better designed version of the same . e.g. there is nothing to stop someone else having a better designed site that contains links to the correct pages or better quality information. OK you cannot use their images, violate their trademarks or try to impersomate another company
what about ....
a site of links that helps you navigate a bad site.
a better web forms for the times when the web page author has coded a tiny box.
a site with sensible font sizes for sites coded with tiny fonts
an index for a site that does not have one
It would obviously be better for a company to improve their site but I have complained about sites before and little happens
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