Orange (the UK mobile phone company) have done it again. They seem to find it easy to annoy me. Today my initial 3 months of a 12 month contract expire. After this initial lock in I am meant to be able to change my service plan and Orange do offer a "value promise" which means they will match any other operators plan. So I range them up. They initially said it would be fine but then they realised my 3 months expires yesterday and so they said it would take another month until the change could be made. They couldn't enter it into their computer system today because it was generating my bill. And they couldn't quite match the competitors tariff because although their computer system can only handle one off peak time for the whole network. This is crap. Companies constantly annoy and aggravate their customers by having inflexible computer system. Totally unacceptable.
My link for today is a very good article on understanding the human brain